Nurse Line

Key Features of 24-Hour Nurse Line Access:

Immediate access to licensed, registered nurses through one toll-free number 24 / 7 / 365
Unlimited home-care advice and recommendations based on more than 600 physician-approved guidelines from registered nurses
Decision support for certain high-cost, high-practice-variation health conditions and diagnoses
Information about prescription usage and over-the-counter medication usage and drug interaction
Information on a wide range of health and medical concerns including nutrition and wellness topics
Audio health information library of more than 1,100 recorded topics with more than 550 topics in Spanish

For 24-hour assistance from a licensed, registered nurse a toll-free number will be provided in your member handbook.

PHCS is the first and only national PPO to earn four endorsements of quality from two independent, nationally recognized quality assurance organizations, the National Committee for Quality Assurance (NCQA) and URAC.

NCQA certification for Credentialing and Re-credentialing (August 2010)
NCQA certification for Utilization Management (May 2010)
URAC accreditation for Health Network with Credentialing (October 2010)
URAC accreditation for Health Utilization Management (July 1993)